EXCEPTIONAL SERVICE FOR EXCEPTIONAL CUSTOMERS
At CRUÈL, we pride ourselves on our fast and efficient customer service. We are committed to providing you with the best shopping experience possible, and our team is here to assist you every step of the way. Whether you have a question about one of our products, need help with a return or exchange, or simply want to give us feedback, we're here for you. Contact us today and experience the CRUÈL difference!
At CRUÈL, we value our customers and believe that a great shopping experience goes beyond just buying clothes. Our customer care team is always ready to assist our clients in finding the perfect outfit, whether it's for a special occasion or everyday wear.
We provide personalized service, ensuring our customers feel valued and heard during every step of their shopping journey. With CRUÈL, you're not just buying clothes, you're investing in a brand that cares about you.
FREE SHIPPING & RETURNS
• We at CRUÈL offer complimentary premium shipping.
• We at CRUÈL ship worldwide, ready to ship.
• After placing an order with CRUÈL, you will receive an email containing your order details and a tracking number, allowing you to monitor the status of your package.
• Returns and exchanges are available up to 7 days from delivery.
(If applicable). Please contact us at order@cruelinc.com with your order number so that we can send you the instructions how returns your item. Return shipping costs are the responsibility of the customer.
REFUND POLICY
• (If applicable). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• (If applicable). We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@cruelinc.com.
• During BLACK FRIDAY / SALE PRODUCTS / PRE ORDER SALE, All sales are final. In case of defects or damages, the product may be exchanged for a new one or store credit.
PAYMENT METHODS
• We offer the following payment methods:
(Apple Pay, Paypal, iDeal, MasterCard, Visa, American Express, Google Pay, Klarna, Alipay)
CUSTOMER SERVICE
• Office: Mon-Fri - 10 am / 5 pm
For specific inquiries, please refer to the following:
• Order inquiries/questions: email us at order@cruelinc.com with your order number.
• Model inquiries/questions: email us at casting@cruelinc.com.
• Career inquiries: email us at contact@cruelinc.com.
• General questions or Runway Show Tour ticket inquiries: email us at contact@cruelinc.com.
• Partners or collaborators: email us at finances@cruelinc.com.
